Cancellation & Refund Policy

Effective Date: January 1, 2026

At Moumita Cable Network, we strive to deliver complete customer satisfaction with our Hathway Cable TV and BSNL/Rapidnet Broadband services. This Cancellation and Refund Policy outlines the terms governing connection cancellation, plan modifications, and refund eligibility.

1. New Connection Cancellation Before Installation

• If a customer requests cancellation of a new connection booking prior to field line deployment and hardware setup, 100% of any advance booking deposit paid will be refunded.
• Refunds for pre-installation cancellations will be processed to the original payment source within 5 to 7 business days.

2. Cancellation of Ongoing Active Subscriptions

• Subscribers may choose not to renew their monthly Cable TV or Broadband plan upon the expiry of their active prepaid billing cycle with no penalty.
• Prepaid monthly recharges once activated on Hathway Set-Top Boxes or BSNL/Rapidnet broadband systems cannot be cancelled or refunded mid-cycle as broadcast signals and bandwidth allocations are provisioned on an un-split monthly schedule.

3. Security Deposit & Equipment Return

• Where refundable security deposits were taken for Set-Top Boxes or ONT Optical Fiber Routers, the deposit will be refunded in full upon return of the equipment in good working order with original power adapters.
• Our field technician will inspect the hardware at your doorstep in Bankura and issue a receipt along with the refund.

4. Technical Infeasibility & Unavailability

In rare cases where an advance booking is taken but physical fiber or cable line cannot reach the customer's exact location due to right-of-way or distance constraints, 100% of the advance amount will be refunded immediately within 48 hours.

5. How to Request Cancellation or Refund

To request a cancellation, disconnection, or refund claim, you may:
1. Visit our office at Chhatapur, Bankura, Bankura, West Bengal, India - 722121
2. Call our customer helpline at +91 9434481440
3. Email us with your subscriber account details at [email protected]