Frequently Asked Questions (FAQ)

Moumita Cable Network is an Authorised Partner of Hathway Cable Service Provider for Digital HD Cable TV, and BSNL Bharat Fiber Broadband Service Provider & Rapidnet Broadband Service Provider for high-speed FTTH optical fiber internet.

You need a valid Government Photo ID Proof (Aadhaar Card or Voter ID), Address Proof, and a passport-size photo. Our field technician can verify and collect copies right at your doorstep.

Hathway HD Set-Top Boxes provide 1080p full high-definition visual clarity, 5.1 Dolby Digital sound, 350+ channels, 7-day Electronic Program Guide (EPG), parental lock, and weather-resistant fiber-optic transmission that does not disconnect during rain.

Both provide premium optical fiber (FTTH) high-speed connectivity. BSNL Bharat Fiber offers plans from 30 Mbps to 300 Mbps with free landline voice calling and bundled OTT apps (Disney+ Hotstar, SonyLIV, ZEE5). Rapidnet Broadband offers truly unlimited bandwidth with zero FUP caps and ultra-low ping optimized for gaming, heavy streaming, and multi-user households.

We offer convenient payment options including UPI (Google Pay, PhonePe, Paytm, BHIM), Net Banking, Debit/Credit Cards, doorstep agent collection with instant receipt, or cash payment at our Chhatapur, Bankura office.

First, check if your set-top box or Wi-Fi router cables and power adapters are securely connected. If the issue continues, contact our local Bankura customer care team immediately at +91 9434481440 or send a message on WhatsApp. Our on-ground technician will resolve it promptly.

Yes, you can upgrade your channel pack or increase your broadband speed whenever required by calling our support line or contacting our billing counter.