Effective Date: January 1, 2026 | Last Updated: September 2026

Moumita Cable Network (“we”, “our”, or “us”), operating from Chhatapur, Bankura, Bankura, West Bengal, India - 722121, is committed to safeguarding the personal privacy of our subscribers, visitors, and customers across Bankura. This Privacy Policy details our practices concerning the collection, storage, and processing of customer information.

1. Information We Collect

When you register for Hathway Digital Cable TV, BSNL Bharat Fiber, or Rapidnet Broadband services, we may collect the following information:

Personal Identification Details: Full Name, Father's/Husband's Name, Passport photo.
Identity & Address Proof: Government-issued ID (Aadhaar Card, Voter ID, Passport) required as per Department of Telecommunications (DoT) & TRAI regulations.
Contact Information: Phone Number, WhatsApp Number, Email Address, and physical installation address in Bankura.
Technical & Billing Data: Set-Top Box Smart Card number, Optical Network Terminal (ONT / Router) MAC address, IP assignment logs, and payment receipts.

2. Purpose of Data Collection

We use your information exclusively for:

Activating and provisioning Hathway Cable TV and BSNL/Rapidnet broadband fiber lines.
Processing monthly recharge subscriptions, generating GST-compliant tax invoices, and sending renewal reminders.
Providing on-ground technician support and resolving connectivity issues in Bankura.
Complying with statutory reporting requirements established by TRAI, Ministry of Information & Broadcasting (MIB), and law enforcement authorities.

3. Data Protection & Confidentiality

We do not sell, rent, trade, or share customer personal information with unauthorized third parties for marketing purposes. Data is strictly shared with our authorized network partners (Hathway Cable Service Provider, BSNL Bharat Fiber, and Rapidnet Broadband) solely for service provisioning and KYC verification.

4. Security Measures

We enforce standard administrative and technical safeguards to prevent unauthorized access, loss, or misuse of subscriber records. Digital records are stored securely with restricted access to authorized personnel.

5. Subscriber Rights

Subscribers have the right to inspect, verify, or update their registered mobile number, billing address, or subscribed packs by contacting our office in Chhatapur, Bankura or calling our helpline.

6. Contact For Privacy Concerns

If you have any questions or concerns regarding our privacy practices, please contact:
Moumita Cable Network
Proprietor: Arup Patra
Address: Chhatapur, Bankura, Bankura, West Bengal, India - 722121
Mobile: +91 9434481440
Email: [email protected]